FAQ: Frequently Asked Questions

General Service 

Q: What are your service hours?

A: The hours for the service department are:

Monday: 7am - 11pm

Tuesday: 7am to 11pm

Wednesday: 7am to 11pm

Thursday: 7am to 11pm

Friday: 7am to 6pm 

Saturday: 7:30am to 5pm

Sunday: Closed

Q: Do you have a client care center?

A: Yes we do. The Client Care Center is provided as a service to our clients and also gives service advisors the ability to work closely with their customers. Our center's main ambition is to take care of all of your service needs as quickly and efficiently as possible.

Q: Are you open on Saturdays?

A: Service hours on Saturday are 7:30am to 5pm.  

Q: Who do I speak to or what number do I call when I have a concern with my vehicle? 

A:   Call the direct service number at (201) 265-7804. 

Q: What kind of service do you offer? 

A: We have an Express service, Roadside Assistance, and service while you wait.  

Q: What is Roadside Assistance?

A: Mercedes-Benz customers enjoy the peace of mind that comes from having "on-call" help available 24 hours a day. It is a standard that has long set ujs apart from other luxury car makers. We're committed to constantly improving our "best-in-class" service, by providing additional benefits to our customers. 

Enhanced free towing for out of warranty customers
Effective January 1, 2011 we are expanding our Roadside Assistance Program to include free towing to the nearest authorized Mercedes-Benz dealership for all eligible Mercedes-Benz customers who experience a mechanical issue or are involved in an accident. Free towing was formerly provided only for repairs covered under warranty.

Your vehicle must have been regularly serviced at an authorized Mercedes-Benz dealership prior to your Roadside Assistance request.

This added benefit provides another reason for servicing your vehicle at your authorized Mercedes-Benz dealer, where certified mechanics using only Genuine Mercedes-Benz parts provide the kind of care that will keep you and your Mercedes-Benz on the road for years to come.

Q: How do I make a service appointment? 

A: You can make a service appointment by filling out a form on our service appointment page or call the service department at (201) 265-7804.

Q: Where can I obtain an owner's manual or service manual?

A: You can contact the our dealership's parts department number at (201) 265-7004 or go to Owner's Manual at MBUSA.com.

Q: Do you offer loaner vehicles?

A: Yes. We offer loaner vehicles for any scheduled maintenance or service repair appointment.

Parts 

Q: How do I locate specific parts? 

A: To locate specific parts, you can call the parts department at (201) 265-7004.   

Q: What add on accessories are available for my vehicle?

A: You can call the parts number at (201) 265-7004 or  visit the MBUSA parts page for more information.